The Importance and Benefits of Business Analysts in DevOps

  • Written By: Bob Savelson
  • Date: July 10, 2018
  • Time to Read: 10 Minutes

Here at Modern Requirements we know that enabling Business Analysts
with right tools yields a higher rate of project success.

Most businesses know about the practice of DevOps but few manage to successfully implement the powerful methodology.The term ‘DevOps’ is often bandied about by management as a potential solution but, and let’s be honest, without a competent business analyst it’s impossible to realize the full potential DevOps could have for your team….

So, what does it mean to implement DevOps correctly and what makes having a competent business analyst so important?

Implementing the practice of DevOps correctly means an accelerated project velocity – but many businesses fail to create the right environment for the system to flourish. As for the importance of a business analyst, this is the very individual who identifies the solutions and oversees progress to the objectives.

To best understand the role of a business analyst, we must first dive into some of the intricacies involved with DevOps.

DevOps: Creating a Culture and Environment to Streamline Systems

DevOps is a methodology that combines technology, infrastructure, and software development to automate and streamline various systems within a business.

At the same time, DevOps is not only tasked with delivering updates, fixes and features, but is also tasked with reducing the amount of time needed for these processes. Furthermore, DevOps is heavily focused on automation and aims to apply it to every aspect of the system – including how this software is deployed.

As if that’s not enough, DevOps seeks to improve the overall environment which can further enhance the speed and effectiveness of these systems. It goes without saying that this method is just as important for building and testing, as it is for releasing the actual software.

It’s no wonder traditional methods have started to adopt many of these principles!


But what does DevOps actually look like?


DevOps is an all-encompassing method which involves every aspect of a business. That is to say, each member of the organization is responsible for producing quality – from building and testing all the way to the delivery of a system. For this reason, DevOps enables companies to create a streamlined process which provides immediate access to critical data.

The Role of a Business Analyst in DevOps

The role of a business analyst is to analyse the various processes and systems within a business. Analysts are responsible for providing ongoing input when it comes to developing, testing, and deploying more effective systems. As a rule, this individual is part of a cross-functional team whose objective is to provide value to customers more quickly.

The role of the business analyst is to identify problems and create viable solutions to avoid future issues.

One issue a business analyst helps solve is customer dissatisfaction.

When customers dissatisfaction is high, it is a clear indicator that something must be wrong with the system in place. As members of the operations team deal with unhappy customers, they are then equally likely to also become dissatisfied within this system. Business analysts play a vital role in finding where the issue stems from and ensuring that a solution is in place to resolve these and any future issues.

In short, the role of a business analyst is that of a bridge between problems and solutions; business analysts improve the systems in a business.

With this in mind, let’s take a look at a few of the benefits of having a competent, well-equipped business analyst working for you:

The Importance and Benefits of a Business Analyst for DevOps

Business Analysts Create and Refine the Most Efficient Systems

Business analysts (BA) analyze the requirements of a business and help design systems iteratively. BA’s monitor progress and provide a feedback loop between testing and development. Furthermore, a competent BA will focus on bringing elements and teams closer together while also striving to create systems that are the best possible for the business.


Business Analysts Identify the Right Tools

A proper implementation of DevOps requires a full suite of advanced tools. Having the best tools at hand helps BA’s to streamline systems and automate pipelines within a business. Tools like Microsoft Azure DevOps allow business analysts to easily identify and ensure that they are creating quality solutions. Pairing the scalability of Azure DevOps with the functionality of Modern Requirements4DevOps affords BA’s never before had opportunities. By choosing a tool with all of the modern capabilities, BA’s can eliminate the need separate Mock-up, Diagram, Document, and/or Traceability tools.

Business Analysts Significantly Reduce the Risk of Failure  

In traditional businesses many products take too long to develop, test and deploy for a customer’s original requirements to be maintained. Due to the time delay between product ideation and production, a customer’s needs can radically change. It is typical during this time of changing requirements that projects find themselves deemed to fail. With a business analyst, the task of changing requirements is both easier and less frequent. Competent BA’s help to identify the best set of requirements from the start. With a business analyst companies can be sure that less time is wasted on changing requirements, and that a correct and full solution is always provided on time.

Business Analysts Nurture Culture Within the Business

It’s impossible to develop, test or deploy DevOps without an enabling environment. With this in mind, business analysts can help nurture the right sense of culture and harmony in a business to ensure everyone is working toward a common objective. Now, that’s not to say a business analyst is specifically responsible for individual performance. Instead, business analysts help businesses explain one of many ways in which each person can have a positive impact on the entire process.


DevOps is a approach with many intricacies focused on creating better systems iteratively – an objective that is far from straightforward.

It is for this reason that a business analyst is critical when trying to ensure that everyone is working together. Business analyst are driven to create a process wherein testing, development, and operations are all going to plan. By identifying priorities, directing teams or individuals, and ensuring adherence to a working process fosters an environment where all business objectives are met.

It’s true, few businesses manage to make the right decisions to successfully implement DevOps. In many instances the only thing standing between a failing process and a successful DevOps implementation is a competent and well-equipped business analyst.

How do you properly equip your business analyst to ensure full success?

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