What personal information do we collect from the people who visit our blog, website or app?
When ordering or registering on our site you may be asked to enter your name, email address, phone number, title, company or other details to help you with your experience.
When do we collect information?
We collect information from you when you ask to download an evaluation copy of our software or enter information on our site.
How do we use your information?
We may use the information we collect from you when you do the following: register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features for the following reasons:
- To enable us to better service you in responding to your customer service requests.
- To receive periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning. Your personal information is contained behind secured networks and is accessible only by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when users place an order, enter, submit, or access their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
However, you will still be able to place orders. You will need to register online again, or over the phone, by contacting customer service.
Third party disclosure
We do not sell, trade or otherwise transfer your personally identifiable information to outside parties, unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe doing so is appropriate, and complies with the law, enforces our site policies, or protects ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles that you may read here: https://support.google.com/adwordspolicy/answer/1316548?hl=en. The requirements have been put in place to provide a positive experience for users.
We have implemented the Google Display Network Impression Reporting. We use first-party cookies, such as the Google Analytics cookies, along with other third-party vendors, including Google. We also use third-party cookies, such as the DoubleClick cookie, or other third-party identifiers. We use them together to compile data regarding user interactions with ad impressions, and other ad-service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ads Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative opt-out page, or using the Google Analytics opt-out browser add-on to opt out permanently.
California Online Privacy Protection Act
Users are able to change their personal information by emailing us.
How does our site handle do-not track signals?
We honor do-not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s important to note that we do not allow third-party behavioral tracking.
Children Online Privacy Protection Act
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what website and online-service operators must do to protect children’s privacy and safety online. We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the U.S. and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical in complying with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
- We will notify the users via email within seven business days.
- We will notify the users via on-site notification within one business day.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them and spells out tough penalties for violations.
We collect your email address in order to be in accordance with the CAN-SPAM Act, and agree to the following: If, at any time, you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from all correspondence.
30 East Beaver Creek Road
Richmond Hill, Ontario L4B 1J2
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